Refund and Returns Policy

At AJK Jewel Krafter, customer satisfaction is important to us. This Refund and Returns Policy explains the terms under which refunds, returns, and exchanges are handled when you purchase from our website https://ajkjewelkrafter.com/. By placing an order, you agree to the policy outlined below.

Eligibility for Returns

We accept returns only if the product received is damaged, defective, or incorrect. To be eligible for a return, the item must be unused, in its original condition, and returned with original packaging, including jewelry boxes, pouches, or gift boxes if applicable.

Return Request Timeframe

Any return or refund request must be made within 48 hours of receiving the product. Requests submitted after this period may not be accepted. To initiate a return, please contact us with clear details and, if possible, supporting images.

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return or exchange. These include earrings, nose pins, and customized or special-order jewelry unless they arrive damaged or defective.

Refund Process

Once your return request is approved and the product is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed through the original payment method or as store credit, depending on the situation and payment type.

Exchange Policy

If you receive a damaged or incorrect item, we may offer an exchange subject to product availability. Exchanges are processed only after the original item is returned and verified.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to an error on our part, such as a damaged or incorrect item. Original shipping charges are non-refundable.

Order Cancellations

Orders can only be canceled before they are shipped. Once an order has been dispatched, it cannot be canceled. To request a cancellation, please contact us as soon as possible after placing your order.

Policy Updates

We reserve the right to update or modify this Refund and Returns Policy at any time without prior notice. Any changes will be posted on this page and will apply to future orders.

Contact Us

For return, refund, or exchange-related inquiries, please contact us at ajkjewel@gmail.com. Our support team will guide you through the process and ensure your concern is handled fairly and transparently.